Led Rental

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1. BOOKING DEADLINE & REQUIREMENTS

• 14-Day Advance Notice: All rental bookings must be finalized and signed at least 14 days prior to the event date. We do not accept last-minute bookings (under 14 days) to ensure equipment availability and proper technical staffing.
• Deposit: A non-refundable deposit of 50% is required immediately to secure the date.

2. CANCELLATION TIMELINESince our booking window closes 14 days before the event, our cancellation policy is strict to protect our calendar.

• Cancellations More Than 14 Days Prior:
  
  • If you cancel before the 14-day booking deadline, you will receive a Full Refund of your deposit (minus a 3% processing fee).
• Cancellations Within 14 Days of Event:
  
  • NO REFUND.
  • Once we are within the 14-day window, equipment has been allocated and technicians have been scheduled. The full invoice amount is considered earned and non-refundable.

3. PAYMENTS

• Deposit: 50% due upon signing.
• Final Balance: The remaining 50% is due 14 days prior to the event (on the booking deadline).
• If the final balance is not paid by the 14-day mark, the reservation is subject to cancellation and the deposit is forfeited.

4. RESCHEDULING

• If you need to move your date, you must notify us before the 14-day deadline.
• Requests made inside the 14-day window are treated as a cancellation and new booking.

5. EQUIPMENT & WEATHER

• Equipment Failure: In the unlikely event of hardware failure causing downtime (>30 mins) not resolvable by our tech, a pro-rated refund will be issued.
• Force Majeure: 100% Credit is offered only in the event of severe natural disasters (Hurricanes/Floods) or official government shutdowns. Rain or bad weather for outdoor setups is not grounds for a refund.
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6. EQUIPMENT FAILURE GUARANTEE LEDS INNOVATION stands by the quality of our P2.98 High-Definition screens.

• In the unlikely event of a significant hardware failure that our on-site technician cannot resolve, causing the screen to be unusable for more than 30 minutes of the event, we will issue a pro-rated refund based on the downtime duration.
• Note: This does not apply to issues caused by the client's content source (e.g., client's laptop failure) or power outages at the venue.

7. WEATHER & FORCE MAJEURE

• Indoor Equipment Outdoors: Our P2.98 screens are rated for INDOOR use. If the client chooses to use them in a covered outdoor area, the client assumes all risks. If rain, high humidity, or wind prevents the setup or operation, no refunds will be issued.
• Acts of God: In the event of a severe natural disaster (e.g., Hurricane, Flood) that forces the cancellation of the event by local authorities, we will offer a 100% Credit for a future rental date.